Each collector is assigned to a team leader who monitors his or her performance on a daily basis. Periodic, unannounced reviews of collection procedures and techniques help assure that collectors are meeting our high standards.

Collectors are monitored daily by our collection manager through computer reports which include the following information.

• Number of accounts in each collector work drive.
• Number of dollars collected per day and month to date.
• Dollars collected for each client.
• Average payment amount.
• Number of accounts paid in full.
• Number of partial payments.
• Number of post-dated checks.
• Number and type of letters sent.
• Number of telephone calls made each hour.
• Productivity analysis.

Our collectors get results, but most importantly they keep In mind our clients' position and reputation in the community, as well as our own.

CCM collectors are paid salary, plus commission. Each collector has a minimum quota to be reached before commissions are paid.

Collectors are assigned to specific clients to ensure consistency of all activity. Accounts are automatically companionated.